Emails Going to Junk / Spam
Understand the Problem
Before running any tests, we need to understand exactly what is happening. Answer each question — your answers will determine which checks are most relevant.
1
Does the problem affect all recipients, or only certain ones?
2
Which receiving providers are affected? (Select the best match)
3
When did this problem start?
4
What email platform does the customer use to send email?
Answer all questions to continue to the Test stage.