Select a Diagnostic Workflow
Choose the workflow that best matches the customer's problem.
Emails Going to Junk / Spam
Legitimate emails are being delivered to the recipient's junk or spam folder instead of the inbox.
Emails Not Being Received
Expected emails are not arriving in the inbox — they may be missing entirely, delayed, or going somewhere unexpected.
Emails Not Sending
Emails cannot be sent — they may be stuck in the outbox, generating error messages, or bouncing immediately.
Sign-in and MFA Problems
The user cannot sign in to their email account, is being prompted for MFA they cannot complete, or has been locked out.
Outlook and Email Client Issues
Outlook or another email client is not working correctly — failing to connect, not syncing, showing errors, or behaving unexpectedly.
DNS and Email Authentication
DNS records for email (MX, SPF, DKIM, DMARC) are missing, incorrect, or need to be reviewed after a change or migration.
Email Security and Account Compromise
Suspicious activity has been detected on an email account, or the account may have been used to send spam or phishing emails without the owner's knowledge.
Email Migration and Configuration
Email is being migrated to a new provider, or a new email account or domain is being configured for the first time.