Outlook and Email Client Issues
Understand the Problem
Email client problems range from connectivity failures to profile corruption to licensing issues. The client being used and the nature of the error are the fastest route to the cause.
1
Which email client is affected?
2
What is the problem?
3
Which email platform is the account on?
4
When did the problem start?
5
Can the user access their email through webmail (browser)?
6
Is this a GoDaddy Microsoft 365 account?
7
Which version of Outlook is installed?
8
Which version of Windows is the affected computer running?
9
What happens when the user tries to sign in?
10
Does the user have a Microsoft 365 licence that includes desktop Outlook?
Answer all questions to continue to the Test stage.